Learn about our refund policy, refund eligibility, payment issues and the process for requesting refunds for matrimonial services.
We aim to provide a clear and transparent experience for all our members. This Refund Policy explains the general terms applicable to payments made for premium memberships, paid features and other services offered through our matrimonial platform.
Some features and services on our platform may require payment. Before completing a payment, members are advised to review the selected plan, duration, features and applicable charges carefully.
Refund requests may be considered in cases such as a duplicate payment, an incorrect charge, or a technical issue where the purchased service could not be provided. Refund eligibility may depend on the nature of the transaction and the circumstances of the request.
Payments for services or features that have already been used, activated or consumed may not be eligible for a refund. Refunds may also not be available where services have been discontinued or restricted due to a member's violation of our terms and conditions.
If the same transaction is charged more than once due to a technical or payment-related issue, the additional amount may be reviewed and refunded after verification.
Members who believe they are eligible for a refund can contact our support team with their registered account details, transaction information and a brief description of the issue. Providing accurate payment details will help us process the request efficiently.
Approved refunds will be processed through the applicable payment method or payment gateway, subject to the processing timelines of the respective financial institution. The time taken for the refunded amount to appear in the member's account may vary.
We may update this Refund Policy from time to time to reflect changes in our services, payment methods or applicable requirements. The latest version will always be available on this page.
By making a payment through our platform, you acknowledge that you have reviewed and understood this Refund Policy.
