Report Misuse

Report fake profiles, impersonation, harassment, financial fraud or suspicious activity on Magic Matrimony. Learn how to report misuse and protect your safety.

REPORT MISUSE POLICY

Magic Matrimony is committed to maintaining a safe, respectful and trustworthy matrimonial platform. Users are encouraged to report any profile, message, behaviour or activity that appears to be fraudulent, abusive, inappropriate or in violation of our Terms & Conditions.

1. What Can Be Reported?

You may report:

  • Fake or duplicate profiles
  • Impersonation or identity misuse
  • False or misleading matrimonial information
  • Use of another person's photograph without permission
  • Harassment, threats or abusive behaviour
  • Inappropriate or offensive messages
  • Requests for money, loans or financial assistance
  • Fraudulent or suspicious activity
  • Spam or unsolicited commercial messages
  • Attempts to obtain OTPs, passwords or banking information
  • Misuse of personal information
  • Unauthorised commercial or promotional activity
  • Content that is obscene, discriminatory, threatening or unlawful
  • Any activity that violates Magic Matrimony's Terms & Conditions
  • Any other activity that makes you feel unsafe or uncomfortable

2. How to Report a Profile

If you encounter a suspicious or inappropriate profile:

Open the member's profile → Select “Report” → Choose the appropriate reason → Submit the report.

Where the reporting feature is not available, you may contact our support team directly.

3. How to Report a Message or Communication

If another member sends an inappropriate, threatening, fraudulent or suspicious message, use the available Report option or contact Magic Matrimony with relevant details.

Where possible, retain screenshots or other information that may help us investigate the complaint.

4. Financial Fraud

Never send money to another member solely because they claim to need financial assistance.

Magic Matrimony will never ask you to transfer money to another member.

If a member requests money, banking credentials, OTPs, gift cards, investments or other financial assistance, please report the account immediately.

Where financial fraud is suspected, we strongly recommend reporting it promptly to the appropriate law-enforcement or cybercrime authority.

5. Investigation

After receiving a report, Magic Matrimony may review the reported account, profile information, messages or other relevant information available to us.

Depending on the circumstances, we may:

  • Request additional information from the reporting user.
  • Contact the reported member.
  • Restrict account activity.
  • Remove content.
  • Temporarily suspend an account.
  • Permanently terminate an account.
  • Prevent creation of additional accounts where technically possible.
  • Take other appropriate measures.
  • Cooperate with law-enforcement or regulatory authorities where legally required or appropriate.

We may not disclose the outcome or details of an investigation where doing so could compromise privacy, security, an investigation or legal requirements.

6. Confidentiality of Reports

We will handle reports responsibly and take reasonable measures to protect information provided in connection with a complaint.

However, we cannot guarantee absolute confidentiality where disclosure is required by law or is necessary to investigate, prevent or address fraud, safety risks or unlawful activity.

7. False or Malicious Reports

Users must not knowingly submit false, misleading or malicious complaints against another member.

Repeated misuse of the reporting system may result in restrictions or suspension of the reporting user's account.

8. User Safety

Magic Matrimony provides a platform for matrimonial introductions but cannot guarantee the identity, character, intentions, background or conduct of every member.

Users should independently verify important information before:

  • Sharing personal contact information;
  • Meeting another member;
  • Involving family members;
  • Making matrimonial commitments; or
  • Entering into any financial transaction.

For an initial meeting, consider meeting in a public place and informing a trusted family member or friend.

9. Emergency Situations

If you believe you are in immediate danger, or if a crime has occurred or is occurring, contact the appropriate local police or emergency services immediately rather than relying solely on Magic Matrimony's reporting system.

10. Contact Us

For reporting misuse, fake profiles, fraud or safety concerns:

MAGIC MATRIMONY

WhatsApp / Phone:9994946977/ 8220437818

Email: connect@magicmatrimony.in

Grievance Email: connect@magicmatrimony.in

Website: www.magicmatrimony.in

When reporting, please provide the profile name/ID, registered mobile number if available, nature of the complaint, relevant screenshots and any other information that may assist our investigation.

Magic Matrimony

Genuine Profiles. Meaningful Matches

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